Marketing Management: Text and Cases

by ;
Edition: 1st
Format: Nonspecific Binding
Pub. Date: 2004-10-14
Publisher(s): Routledge
  • Free Shipping Icon

    Free Shipping On Orders Over $59

    Free standard shipping on order over $59 to your home address. Marketplace purchases through third-party sellers are excluded from free shipping promotions.

List Price: $90.01

Buy New

Usually Ships in 5-7 Business Days
$85.72

Rent Textbook

Select for Price
There was a problem. Please try again later.

Digital

Rent Digital Options
Online:180 Days access
Downloadable:180 Days
$64.02
Online:365 Days access
Downloadable:365 Days
$75.66
Online:1825 Days access
Downloadable:Lifetime Access
$116.39
*To support the delivery of the digital material to you, a non-refundable digital delivery fee of $3.99 will be charged on each digital item.
$64.02*

Used Textbook

We're Sorry
Sold Out

How Marketplace Works:

  • This item is offered by an independent seller and not shipped from our warehouse
  • Item details like edition and cover design may differ from our description; see seller's comments before ordering.
  • Sellers much confirm and ship within two business days; otherwise, the order will be cancelled and refunded.
  • Marketplace purchases cannot be returned to eCampus.com. Contact the seller directly for inquiries; if no response within two days, contact customer service.
  • Additional shipping costs apply to Marketplace purchases. Review shipping costs at checkout.

Summary

Step-by-step guidelines for successful marketing management! Designed for college- and graduate-level marketing students, Marketing Management: Text and Cases is also a valuable resource for anyone trying to market a product or service. This volume integrates understandable marketing concepts and techniques with useful tables, graphs, and exhibits. Three leading experts in marketing management teach you how to market any business. Marketing Management: Text and Cases is divided into two sections to accommodate a wide variety of interests. The first section is an essential textbook that offers a complete overview of marketing management, and describes the steps necessary for successful company-to-customer interaction. Each chapter comes generously enhanced with tables and charts to clearly demonstrate the marketing process from concept to implementation. Marketing Management: Text and Cases also contains fifteen new case studies to challenge the more experienced marketing student as well as introduce the beginner to situations where the marketing process can be demonstrated. These cases provide a wide variety of managerial situations for small, medium, and large companies as well as entrepreneurial cases to expose readers to the types of analyses needed for those examples. From the creation of a new waterpark to marketing algae products, these case studies provide backgrounds, histories, trend analyses, and data to reveal the companies' situations and possible solutions. This book is useful for training courses and valuable to university faculty and students as well as business managers, CEOs, and entrepreneurs. Marketing Management: Text and Cases covers essential managerial elements of marketing, including: an overview of marketing in the new millennium, including basic definitions, global marketing, and electronic marketing customer analysis--segmentation, market grids, and market estimations competitive analysis--types of competition, gathering intelligence, and marketing audits financial analysis--assessing revenue, cost, profitability, and risk for marketing decisions marketing planning--both strategic planning and operational perspectives evaluation and control of marketing activities including sales, cost, and profit

Table of Contents

About the Authors ix
Case Contributors xi
Preface xiii
Chapter 1. The Marketing Management Process 1(26)
What Is Marketing?
1(1)
The Marketing Concept
2(2)
Marketing Management in the New Millennium
4(6)
The Effective Marketing Management Process
10(11)
The Environment of Marketing Decisions
21(2)
Global Orientations to Marketing Decisions
23(2)
Ethical Orientation to Marketing Decisions
25(1)
E-Commerce and Marketing Principles
25(1)
Summary
26(1)
Chapter 2. Customer Analysis 27(28)
Introduction to Market Segmentation
27(5)
Methods of Segmenting Markets
32(1)
Research-Based Segmentation
33(4)
Existing Segmentation Systems
37(5)
Managerial Judgment
42(8)
Estimating the Potential of Market Segments
50(4)
Summary
54(1)
Chapter 3. Competitive Analysis 55(32)
Purpose of Competitive Analysis
56(1)
Importance of Understanding Competition
56(2)
The Nature of Competition
58(5)
Industry Analysis
63(5)
Competitor Analysis
68(5)
The Competitive Marketing Audit
73(3)
Competitive Strategies and Resources
76(2)
Exploiting the Company's Competitive Advantage
78(3)
Gathering Competitor Intelligence
81(3)
A Customer or Competitor Orientation?
84(1)
Summary
85(2)
Chapter 4. Financial Analysis for Marketing Decisions 87(36)
Financial Assessment
87(3)
Revenue Analysis
90(3)
Cost Analysis
93(12)
Profitability Analysis
105(13)
Methods of Analyzing Risk
118(2)
Simulation Models
120(1)
Not-for-Profit Cost Analysis
121(1)
Summary
122(1)
Chapter 5. Marketing Planning: Strategic Perspectives 123(28)
Why Strategic Management?
124(1)
The Strategic Management Process
125(12)
Planning Levels
137(2)
Strategies for Existing Strategic Business Units
139(5)
Corporate Planning and Marketing Planning
144(2)
Strategic Planning in Global Organizations
146(3)
Summary
149(2)
Chapter 6. Marketing Planning: 151(28)
Operational Perspectives
The Operating Marketing Plan Format
153(8)
Preparing the Plan and Budget
161(1)
Target Marketing and Marketing Strategy Development
162(11)
Product Positioning
173(4)
Summary
177(2)
Chapter 7. Implementing Marketing Plans 179(20)
Internal Marketing Implementation Issues
180(1)
Implementation Skills
181(1)
Integrating a Societal Marketing Orientation
182(2)
Throughout the Organization
Total Quality Management
184(2)
Organizing for Implementation
186(9)
Transition from Strategy to Tactics
195(3)
Summary
198(1)
Chapter 8. Evaluation and Control of Marketing Activities 199(26)
Integration of Planning and Control
200(1)
Timing of Information Flows
201(1)
Performance Evaluation and Control
202(16)
The Marketing Audit
218(6)
Summary
224(1)
Case 1. Watercrest Park 225(10)
Case 2. Superior Electrical Contractors: Residential Services Division 235(8)
Case 3. Gateway Medical Waste Transport of Colorado 243(8)
Case 4. National Foundations, Inc. 251(10)
Case 5. Mildred's Caddy 261(6)
Case 6. Jay's Travel Trailer Park 267(10)
Case 7. The Box Factory, Inc. 277(6)
Case 8. Central Bank: Automatic Teller Machines 283(6)
Case 9. Cell Tech 289(14)
Case 10. The Interfraternity Council 303(8)
Case 11. Jill's House of Cakes 311(8)
Case 12. Putting the Frosting on Cheerios 319(10)
Case 13. Spencer's Supermarket 329(4)
Case 14. Lakewood Players 333(10)
Case 15. BCH TeleCommunications 343(18)
Notes 361(6)
Index 367

An electronic version of this book is available through VitalSource.

This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.

By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.

Digital License

You are licensing a digital product for a set duration. Durations are set forth in the product description, with "Lifetime" typically meaning five (5) years of online access and permanent download to a supported device. All licenses are non-transferable.

More details can be found here.

A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.

Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.

Please view the compatibility matrix prior to purchase.