| About the Authors |
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ix | |
| Case Contributors |
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xi | |
| Preface |
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xiii | |
| Chapter 1. The Marketing Management Process |
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1 | (26) |
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1 | (1) |
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2 | (2) |
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Marketing Management in the New Millennium |
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4 | (6) |
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The Effective Marketing Management Process |
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10 | (11) |
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The Environment of Marketing Decisions |
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21 | (2) |
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Global Orientations to Marketing Decisions |
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23 | (2) |
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Ethical Orientation to Marketing Decisions |
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25 | (1) |
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E-Commerce and Marketing Principles |
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25 | (1) |
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26 | (1) |
| Chapter 2. Customer Analysis |
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27 | (28) |
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Introduction to Market Segmentation |
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27 | (5) |
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Methods of Segmenting Markets |
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32 | (1) |
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Research-Based Segmentation |
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33 | (4) |
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Existing Segmentation Systems |
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37 | (5) |
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42 | (8) |
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Estimating the Potential of Market Segments |
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50 | (4) |
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54 | (1) |
| Chapter 3. Competitive Analysis |
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55 | (32) |
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Purpose of Competitive Analysis |
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56 | (1) |
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Importance of Understanding Competition |
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56 | (2) |
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The Nature of Competition |
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58 | (5) |
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63 | (5) |
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68 | (5) |
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The Competitive Marketing Audit |
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73 | (3) |
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Competitive Strategies and Resources |
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76 | (2) |
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Exploiting the Company's Competitive Advantage |
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78 | (3) |
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Gathering Competitor Intelligence |
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81 | (3) |
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A Customer or Competitor Orientation? |
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84 | (1) |
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85 | (2) |
| Chapter 4. Financial Analysis for Marketing Decisions |
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87 | (36) |
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87 | (3) |
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90 | (3) |
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93 | (12) |
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105 | (13) |
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Methods of Analyzing Risk |
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118 | (2) |
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120 | (1) |
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Not-for-Profit Cost Analysis |
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121 | (1) |
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122 | (1) |
| Chapter 5. Marketing Planning: Strategic Perspectives |
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123 | (28) |
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Why Strategic Management? |
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124 | (1) |
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The Strategic Management Process |
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125 | (12) |
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137 | (2) |
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Strategies for Existing Strategic Business Units |
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139 | (5) |
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Corporate Planning and Marketing Planning |
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144 | (2) |
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Strategic Planning in Global Organizations |
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146 | (3) |
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149 | (2) |
| Chapter 6. Marketing Planning: |
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151 | (28) |
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The Operating Marketing Plan Format |
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153 | (8) |
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Preparing the Plan and Budget |
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161 | (1) |
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Target Marketing and Marketing Strategy Development |
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162 | (11) |
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173 | (4) |
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177 | (2) |
| Chapter 7. Implementing Marketing Plans |
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179 | (20) |
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Internal Marketing Implementation Issues |
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180 | (1) |
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181 | (1) |
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Integrating a Societal Marketing Orientation |
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182 | (2) |
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Throughout the Organization |
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184 | (2) |
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Organizing for Implementation |
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186 | (9) |
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Transition from Strategy to Tactics |
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195 | (3) |
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198 | (1) |
| Chapter 8. Evaluation and Control of Marketing Activities |
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199 | (26) |
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Integration of Planning and Control |
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200 | (1) |
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Timing of Information Flows |
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201 | (1) |
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Performance Evaluation and Control |
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202 | (16) |
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218 | (6) |
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224 | (1) |
| Case 1. Watercrest Park |
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225 | (10) |
| Case 2. Superior Electrical Contractors: Residential Services Division |
|
235 | (8) |
| Case 3. Gateway Medical Waste Transport of Colorado |
|
243 | (8) |
| Case 4. National Foundations, Inc. |
|
251 | (10) |
| Case 5. Mildred's Caddy |
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261 | (6) |
| Case 6. Jay's Travel Trailer Park |
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267 | (10) |
| Case 7. The Box Factory, Inc. |
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277 | (6) |
| Case 8. Central Bank: Automatic Teller Machines |
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283 | (6) |
| Case 9. Cell Tech |
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289 | (14) |
| Case 10. The Interfraternity Council |
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303 | (8) |
| Case 11. Jill's House of Cakes |
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311 | (8) |
| Case 12. Putting the Frosting on Cheerios |
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319 | (10) |
| Case 13. Spencer's Supermarket |
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329 | (4) |
| Case 14. Lakewood Players |
|
333 | (10) |
| Case 15. BCH TeleCommunications |
|
343 | (18) |
| Notes |
|
361 | (6) |
| Index |
|
367 | |