Lean and Agile Value Chain Management A Guide to the Next Level of Improvement
by Sabri, Ehap; Shaikh, Salim-
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Summary
Author Biography
Table of Contents
| Preface | p. xvi |
| Acknowledgment | p. xxi |
| About the Authors | |
| Executive Summary | p. 1 |
| The Big Picture of the Lean and Agile Value Chain | p. 3 |
| Wake-Up Call to Market Reality | p. 3 |
| Definitions and LAVC Principles | p. 7 |
| Value Chain Processes' Challenges and Solutions | p. 21 |
| Lean and Agile Value Chain Building Blocks and Maturity Levels | p. 39 |
| Building Blocks and Evolution of the Lean and Agile Value Chain | p. 39 |
| LAVC Maturity Levels | p. 56 |
| Closing Remarks and Future Trends | p. 61 |
| Best-Practice Processes | p. 69 |
| Supplier Relationship Management Superprocess | p. 71 |
| Introduction | p. 71 |
| North-South and East-West Collaboration | p. 73 |
| SRM Challenges | p. 74 |
| Strategic Sourcing | p. 78 |
| Product Design | p. 93 |
| Procurement | p. 103 |
| SRM Superprocess Workflow Summary | p. 124 |
| Supply Chain Management Superprocess | p. 131 |
| Introduction | p. 131 |
| SCM Evolution | p. 132 |
| Goal of SCM | p. 134 |
| SCM Challenges | p. 135 |
| Enablers | p. 137 |
| Strategic Management | p. 139 |
| Sales and Operations Planning | p. 153 |
| Demand Fulfillment | p. 190 |
| SCM Superprocess Workflow Summary | p. 216 |
| SCM Superprocess Workflow for the Fashion Retail Industry | p. 219 |
| Customer Relationship Management Superprocess | p. 231 |
| Introduction | p. 231 |
| CRM Challenges | p. 231 |
| Evolution of CRM | p. 234 |
| Future of CRM | p. 236 |
| Who Is the Customer? | p. 237 |
| Managing Customer Relationships | p. 239 |
| Customer Lifetime Value | p. 241 |
| Selling Management | p. 256 |
| Customer Service Management | p. 263 |
| CRM Superprocess Workflow Summary | p. 271 |
| Lean and Agile Value Chain Technology Applications and Trends | p. 277 |
| Introduction | p. 277 |
| New Generation of LAVC Technology Infrastructure | p. 278 |
| SRM-Enabled Software Applications | p. 282 |
| SCM-Enabied Software Applications | p. 292 |
| CRM-Enabled Software Applications | p. 296 |
| Project and People Management with Lean and Agile Value Chain Transformation | p. 301 |
| Transformation Program Cycle | p. 303 |
| Introduction | p. 303 |
| Aligning the Transformation Program with Corporate Goals | p. 304 |
| Developing Vision, Objectives, and Strategies of the Program | p. 308 |
| Process Analysis | p. 309 |
| Selecting a Software Provider | p. 310 |
| Calculating ROI | p. 312 |
| Developing Program and Project Plans | p. 314 |
| Project Implementation | p. 315 |
| Updating the Performance Management System | p. 319 |
| Change Management Supported Processes | p. 321 |
| Introduction | p. 321 |
| Developing a Winning Transformation Team | p. 322 |
| Education and Cultural Support | p. 328 |
| Communication Management | p. 336 |
| Tracking and Controlling | p. 348 |
| Effective Performance Management Systems | p. 350 |
| Closing Remarks | p. 362 |
| Lean and Agile Value Chain Transformation Case Study: Office Systems | p. 365 |
| Introduction | p. 365 |
| Office Systems, Inc | p. 365 |
| Aligning the Transformation Program with Corporate Goals | p. 366 |
| Developing Vision, Objectives, and Strategies of the Program | p. 370 |
| Process Analysis | p. 371 |
| Selecting a Software Application Provider | p. 379 |
| Return on Investment | p. 380 |
| Developing Program and Project Plans | p. 380 |
| Project Implementation | p. 381 |
| Case Study Questions | p. 383 |
| Lean and Agile Value Chain Success Stories and Lessons Learned | p. 385 |
| Supplier Relationship Management-Driven Success Stories | p. 385 |
| Supply Chain Management-Driven Success Stories | p. 388 |
| Customer Relationship Management-Driven Success Stories | p. 417 |
| Success Story from the Service Industry | p. 428 |
| Index | p. 433 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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