Lean and Agile Value Chain Management A Guide to the Next Level of Improvement

by ;
Format: Hardcover
Pub. Date: 2010-01-01
Publisher(s): J. Ross Publishing
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Summary

This unique reference provides guidance on how to develop a lean and agile value chain. It gives executives, purchasing and supply chain professionals a comprehensive framework for driving out costs, reducing lead-times, making flexibility improvements, eliminating non-value added activities and growing market share and profitability.

Author Biography

Dr. Ehap Sabri has nearly two decades of professional experience in software development, process mapping, project management, system analysis, advance planning & scheduling, and e-business solutions in a variety of industries, with a proven record of success in adding value and achieving cost reductions. Currently, he holds the position of Senior Solution Architect at i2 Technologies in Dallas, Texas, and is also an adjunct professor at the University of Dallas (UD) and University of Texas at Dallas teaching advanced supply chain management and logistics courses for the MBA and Ph.D. programs. Dr. Sabri has a doctorate in Industrial Engineering from University of Cincinnati, is a PRACTX Author for CAPS (Center for Strategic Supply Research), has presented in several industry meetings, published more than 10 conference and journal papers and is co-author of the one-of-a-kind book, Purchase Order Management Best Practices.

Table of Contents

Prefacep. xvi
Acknowledgmentp. xxi
About the Authors
Executive Summaryp. 1
The Big Picture of the Lean and Agile Value Chainp. 3
Wake-Up Call to Market Realityp. 3
Definitions and LAVC Principlesp. 7
Value Chain Processes' Challenges and Solutionsp. 21
Lean and Agile Value Chain Building Blocks and Maturity Levelsp. 39
Building Blocks and Evolution of the Lean and Agile Value Chainp. 39
LAVC Maturity Levelsp. 56
Closing Remarks and Future Trendsp. 61
Best-Practice Processesp. 69
Supplier Relationship Management Superprocessp. 71
Introductionp. 71
North-South and East-West Collaborationp. 73
SRM Challengesp. 74
Strategic Sourcingp. 78
Product Designp. 93
Procurementp. 103
SRM Superprocess Workflow Summaryp. 124
Supply Chain Management Superprocessp. 131
Introductionp. 131
SCM Evolutionp. 132
Goal of SCMp. 134
SCM Challengesp. 135
Enablersp. 137
Strategic Managementp. 139
Sales and Operations Planningp. 153
Demand Fulfillmentp. 190
SCM Superprocess Workflow Summaryp. 216
SCM Superprocess Workflow for the Fashion Retail Industryp. 219
Customer Relationship Management Superprocessp. 231
Introductionp. 231
CRM Challengesp. 231
Evolution of CRMp. 234
Future of CRMp. 236
Who Is the Customer?p. 237
Managing Customer Relationshipsp. 239
Customer Lifetime Valuep. 241
Selling Managementp. 256
Customer Service Managementp. 263
CRM Superprocess Workflow Summaryp. 271
Lean and Agile Value Chain Technology Applications and Trendsp. 277
Introductionp. 277
New Generation of LAVC Technology Infrastructurep. 278
SRM-Enabled Software Applicationsp. 282
SCM-Enabied Software Applicationsp. 292
CRM-Enabled Software Applicationsp. 296
Project and People Management with Lean and Agile Value Chain Transformationp. 301
Transformation Program Cyclep. 303
Introductionp. 303
Aligning the Transformation Program with Corporate Goalsp. 304
Developing Vision, Objectives, and Strategies of the Programp. 308
Process Analysisp. 309
Selecting a Software Providerp. 310
Calculating ROIp. 312
Developing Program and Project Plansp. 314
Project Implementationp. 315
Updating the Performance Management Systemp. 319
Change Management Supported Processesp. 321
Introductionp. 321
Developing a Winning Transformation Teamp. 322
Education and Cultural Supportp. 328
Communication Managementp. 336
Tracking and Controllingp. 348
Effective Performance Management Systemsp. 350
Closing Remarksp. 362
Lean and Agile Value Chain Transformation Case Study: Office Systemsp. 365
Introductionp. 365
Office Systems, Incp. 365
Aligning the Transformation Program with Corporate Goalsp. 366
Developing Vision, Objectives, and Strategies of the Programp. 370
Process Analysisp. 371
Selecting a Software Application Providerp. 379
Return on Investmentp. 380
Developing Program and Project Plansp. 380
Project Implementationp. 381
Case Study Questionsp. 383
Lean and Agile Value Chain Success Stories and Lessons Learnedp. 385
Supplier Relationship Management-Driven Success Storiesp. 385
Supply Chain Management-Driven Success Storiesp. 388
Customer Relationship Management-Driven Success Storiesp. 417
Success Story from the Service Industryp. 428
Indexp. 433
Table of Contents provided by Ingram. All Rights Reserved.

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