Designing and Managing Programs : An Effectiveness-Based Approach
by Peter M. Kettner-
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Summary
Table of Contents
| Preface | |
| Assessing Current Practices | |
| Contemporary Issues in Social Service Program Planning and Administration | |
| Chapter Overview | |
| The Era of Accountability | |
| The Logic Model | |
| Community Focus | |
| The Issue of Effectiveness | |
| Assessing an Existing Program | |
| What Is Effectiveness-Based Program Planning? | |
| Using Effectiveness Principles to Understand Existing Programs | |
| Problem Analysis/Needs Assessment | |
| The Contribution of Theory to Program Planning | |
| Chapter Overview | |
| The Use of Theory in Program Planning | |
| Theory of Practice | |
| Theory in Practice | |
| Theory of Program Planning | |
| Types of Planning | |
| Theory in Program Planning | |
| Understanding Social Problems | |
| Chapter Overview | |
| Addressing Social Problems | |
| Stating Problems as Solutions | |
| The Need for a New Approach | |
| Identifying a Social Condition | |
| Defining Problems | |
| Frameworks for Problem Analysis | |
| Needs Assessment: Theoretical Considerations | |
| Chapter Overview | |
| The Concept of Need | |
| Theoretical Understandings of Need | |
| Needs Assessment and the Planning Process | |
| Factors Influencing the Definition of Need | |
| Different Perspectives on Need | |
| Need Categories and the Planning Process | |
| Determining Who Is in Need | |
| Two Major Problems: Reliability and Availability of Data | |
| Needs Assessment: Approaches to Measurement | |
| Chapter Overview | |
| Methodologies Used in Measuring Need | |
| Extrapolating From Existing Studies (Normative Need) | |
| Using Resource Inventories (Normative Need) | |
| Using Service Statistics (Expressed Need) | |
| Conducting a Social Survey (Perceived Need) | |
| Holding a Public Forum (Perceived Need) | |
| Selecting the Best Method | |
| Approaches Useful for Locating Concentrations of High-Risk Groups | |
| Concluding Comments on Needs Assessment | |
| Planning, Designing, and Tracking The Intervention | |
| Selecting the Appropriate Intervention Strategy | |
| Chapter Overview | |
| The Program Hypothesis | |
| Types of Program Hypotheses | |
| The Process of Developing a Program Hypothesis | |
| Program Hypotheses and the Idea of Consequences | |
| From Program Hypothesis to Service | |
| Incorporating Problem Analysis Into Program Design | |
| Setting Goals and Objectives | |
| Chapter Overview | |
| Goals and Objectives: A Framework for Action | |
| From Program Hypothesis to Goals and Objectives | |
| The Function of a Mission Statement | |
| The Formulation of Goals | |
| The Formulation of Objectives | |
| Requirements for All Objectives | |
| Outcome Objectives | |
| Process Objectives and Activities | |
| Integrating Outcome Objectives, Process Objectives, and Activities | |
| Designing Effective Programs | |
| Chapter Overview | |
| The Significance of Program Design | |
| Designing the Elements of a System | |
| Defining the Elements of a Program | |
| The Relationship Between Objectives and System Components | |
| Specifying the Program Hypothesis | |
| Using Management Information | |
| Chapter Overview | |
| Documentation Practices in Social Services | |
| Designing a Data Collection System for a Program | |
| Calculating The Costs and Value of The Intervention | |
| Budgeting for Control, Management, and Planning | |
| Chapter Overview | |
| The Differences Between Budgeting and Accounting | |
| The Principal Purposes of Budgeting | |
| Budgeting and the Systems Framework | |
| Models of the Budgetary Process | |
| Major Budgeting Systems | |
| Dealing With Revenue Increases and Decreases | |
| Budgeting in Social Service Agencies Today | |
| Line-Item, Functional, and Program Budgeting Systems | |
| Chapter Overview | |
| The Focus of Major Budgeting Systems | |
| Line-Item Budgeting Systems | |
| The Link Between Line-Item Budgeting and Functional and Program Budgeting | |
| Functional Budgeting Systems | |
| Program Budgeting Systems | |
| A Comprehensive Budgeting System | |
| Performance Measurement, Monitoring, and Program Evaluation: Data Requirements | |
| Chapter Overview | |
| The Link Between Performance Measurement, Monitoring and Evaluation, and Management Information Systems | |
| Feedback and Self-Evaluating Systems | |
| Performance Measurement | |
| Monitoring | |
| Program Evaluation | |
| Program Data Requirements | |
| Performance Measurement, Monitoring, Program Evaluation, and Program Data | |
| The Utility of Performance Measurement, Monitoring, and Program Evaluation | |
| Program Impact Evaluation and Hypothesis Testing | |
| Chapter Overview | |
| Differentiating Program Evaluation From Performance Measurement | |
| Impact Program Evaluation | |
| Impact Program Evaluation and Hypothesis Testing | |
| Research Designs for Impact Program Evaluation | |
| A Concluding Comment | |
| About the Authors | |
| Table of Contents provided by Ingram. All Rights Reserved. |
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